HairMatch AI — Virtual Hairstyle Try-On
HairMatch AI Support
We answer every message, usually within one working day.
Contact us: email sipa.maryul@outlook.com
with your question. If it is about a purchase, add the date and the store (App Store or
Google Play) so we can find it quickly.
Common questions
- My looks did not arrive after I paid. Close and reopen the app. Looks are added to your account a few seconds after the store confirms the payment. On iPhone you can also tap Restore purchases in the paywall. Still missing? Email us.
- A look does not look like me. Use a clear, well lit front photo without a hat or sunglasses, then tap Regenerate. A failed render never uses a look.
- The camera does not open. Allow camera access for HairMatch AI in your phone's Settings, or use Upload a photo instead.
- Refunds. Purchases are handled by Apple or Google. Request a refund at reportaproblem.apple.com or in Google Play under Payments and subscriptions.
For barbershops and salons
- Set up your shop in the app under For my barbershop or salon: name it, load looks, and print your QR code.
- Clients scan the QR with any phone camera. No app install is needed.
- Want help setting up your shop, or a bigger pack of looks? Email us and we will sort it out.
Your data
Read how we handle photos and data in our Privacy Policy. To delete your data, email us from the address above.